Dyrose Store
Our Goal: Your confident and worry-free shopping experience.
Return & Refund Policy
- We offer a 30-day return policy from the date of product receipt.
- Return Conditions:
- Items must be in their original condition (unused, with tags and original packaging).
- Proof of purchase (receipt/invoice) is required.
- How to Initiate a Return:
- Contact us via email: [email protected].
- If approved, we’ll send you a return shipping label and instructions.
- Returns sent without prior approval will not be accepted.
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### FAQs
1. Do you accept returns from all countries?
- Yes, we accept international returns.
2. How can customers return products?
- In-store or by mail.
3. Are there restocking fees?
- No restocking fees.
4. Who pays for return shipping?
- Free (for defective/damaged items).
- Customer (if returning undamaged/non-defective items).
5. Return Address:
- Email: [email protected]
- Business Address: 6075, 2235, 12645, Al-Batha, Riyadh, Saudi Arabia.
- Phone: +966550475952
- Business Hours: Sat-Sun (9:30 AM - 10:30 PM).
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### Damages & Issues
- Inspect your order upon delivery and notify us immediately (within 3 days max) for defective/wrong items.
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### Exchanges & Refunds
- Exchanges: Return the original item and purchase the new item separately.
- Refunds:
- We’ll notify you of approval/rejection after inspection.
- If approved, refunds will be processed to your original payment method within 10 business days.
- If you haven’t received the refund after 15 business days, contact us.
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### Processing Time
- Return/exchange processing takes 7 business days after we receive the item.
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Need Help?
Contact our support team:
- Email: [email protected]
- WhatsApp: +966550475952
